Cathay Pacific flies cleaner, further with the new A350-1000

CathayPacific01
The A350-1000 comes home to Hong Kong: The world’s most modern aircraft will be used for Cathay Pacific’s longest route: the 17-hour nonstop flight from HK to Washington, DC, starting in September. Photos courtesy of Cathay Pacific and Airbus
CathayPacific13
Cathay Pacific chief customer and commercial officer Paul Loo, flight operations director Anna Thompson, the four pilots who flew the A350-1000 from Toulouse to Hong Kong Evan Summerfield, Karl Lucas, Marcin Grzyb and Dominica Yung, and the flight crew at the Airbus Delivery Center.

An Airbus takes off or lands every 1.4 seconds. By the time you finish reading this story, about 500 will have done that all over the world; in 24 hours, 61,714 Airbus aircraft will have taken off or landed at any given airport on the map.

There’s a little bit of poetry in these numbers — one imagines airplanes carrying people home or taking them to adventures that lie ahead; the anticipation of a long-overdue homecoming, a reunion, or simply a weekend away to some island or a new city. Every single takeoff or landing is the beginning of a story for millions of people every day.

Last Wednesday, an Airbus made a special landing in Hong Kong. For the first time in the world, Cathay Pacific’s first ever A350-1000, which took off from Airbus’ runway in Toulouse 12 hours before, landed at Chek Lap Kok International Airport, signaling the start of a new generation of modern and clean-fuel airplanes for the airline’s fleet. It is only the second such plane in the world, and the first in Southeast Asia.

The wide-body aircraft will be used for CX’s longest route in its network: the 17-hour nonstop flight from Hong Kong to Washington, DC, a distance of 8,153 miles (13,122 kilometers). The service begins in September, four times a week, as the airline expands its long-haul network and increases its capacity in its 206 destinations in 52 countries. The A350-1000’s first commercial flight will be to Taipei, and will serve Madrid, Tel Aviv, Amsterdam, Manchester and Zurich from winter this year.

CathayPacific03
The business class cabin features more comfortable seats that convert into flat beds with one touch, new personal stowage compartment on the side and a touchscreen remote control.
CathayPacific05
You can now pre-order your breakfast before you sleep in business class.

Cathay Pacific chief customer and commercial officer Paul Loo who, six years ago, negotiated the carrier’s order of 20 A350-1000s to be delivered until 2021 (the next delivery is in August), says, “We already have one of the youngest long-haul fleets in the sky (an average of 5.6 years in service), and with the arrival of the A350-1000, our fleet is only going to get younger. The aircraft follows the successful entry of the A350-900 variant, which has enabled us to expand our long-haul network at a near unprecedented rate, providing our customers with a wider range of nonstop travel choices while at the same time strengthening Hong Kong’s position as Asia’s largest international aviation hub.”

Called “the future of air travel,” the A350-1000 is longer than its 900 sister in the A350 XWB family with 54 more seats (CX’s configuration is from 280 for four-class planes with first, business, premium economy and economy; to 334 for those without first class).

CathayPacific06
The business class menu has three more starter choices and up to six main course choices.

“From now until 2024, we still have 79 aircraft to be delivered in total,” says Loo. Though he wouldn’t say the investment for this particular aircraft, he says the “the total cost of our investment is more than what Hong Kong is spending on building a third runway,” which is HK$141.5.billion (US$18 billion).

Cathay Pacific general manager for corporate affairs Kinto Chan says the airline’s A350 planes are partly powered with biofuel to reduce the airline’s GHG emissions and to fly greener; this plane flies on 10 percent biofuel. “Fulcrum Bioenergy will supply the aviation biofuel produced from municipal solid waste.”

CathayPacific15
Author Tanya Lara with the Rolls Royce Trent XWB engine, the most efficient large aero-engine flying today. Cathay Pacific’s A350-1000 runs on 10 percent biofuel made from municipal waste.

Airbus head of A350-XWB marketing Marisa Lucas-Ugena says that compared to previous aircraft generation, the A350-1000 is 25 percent better in fuel burn, CO2 emissions, and cash operating cost. “Its new wing, inspired by and acquired from nature, morphs to mimic a bird’s wing; it has a new fuselage design using 70 percent advanced titanium and composite material, which means no corrosion or fatigue, and lower weight and reduced maintenance.”

The A350-1000’s Rolls Royce Trent XWB engine is the world’s most efficient large aero-engine flying today with 1.8 million flying hours and 99.89 percent operational reliability.

* * *

CX 3510 or the ferry flight from Toulouse to Hong Kong had only 76 passengers composed of CX executives, engineers, and employees who had won a company-wide contest held by the airline, and journalists. Out of the 334 seats, only business and premium economy cabins were occupied.

CathayPacific07
Flying over the French Alps on the delivery flight to Hong Kong. Photo by Tanya Lara

As soon as the seatbelt sign went off, we were up and about inspecting the plane. Being a noncommercial flight, it was unlike any other flight of course. For one, the economy cabin was empty. Second, there was an atmosphere of celebration and for us journalists it was actually the only time we got to exchange business cards on this coverage, having done a series of interviews and tours at the Airbus factory the day before.

And third, the CX executives had loosened up as we were chatting on the aisles — finally, after six years, they were bringing this baby home! CX general manager for planning Lavinia Lau even helped with the breakfast service, serving bread to passengers. “When else can you do this?” she says with a laugh.

With all the journalists taking pictures and videos of the crew as they served drinks and food, it took twice the amount of time than on a regular flight. Leslie, a flight attendant who’s been with CX for 22 years, corrects me. “No, thrice!” he says. Indeed, the very cheerful flight attended was very excited to be on the ferry flight. “It’s a privilege for me,” he says. “Every crew wants to experience this and it comes only once in a lifetime.”

CathayPacific04
Economy cabin: Throughout the plane are air and noise management systems and ambient lighting that help passengers relax.
CathayPacific08
The author Tanya Lara with CX chief customer and commercial officer Paul Loo and wife Joy Loo, CX general manager for planning Lavinia Lau and Cheche Moral of Inquirer in the economy cabin.

Cathay Pacific corporate affairs editor Alexander Jenkins says the airline held a contest among its employees and the winners were flown to Toulouse, had a tour of the Airbus facilities, and joined the delivery flight back to Hong Kong.

A brand-new plane is the norm for CX, which is receiving a new one every month as it retires some planes and adds to its existing 206-aircraft fleet — but a new-generation aircraft is a big deal.

It’s not only the hardware that makes the A350-1000 the most efficient aircraft today, it’s also the passenger experience. The cabins have a higher ceiling, a flat floor — no more bumps that cover wires running throughout the plane —  wide panoramic windows, HD screens,  more legroom, and LED ambient lighting with 16.7 million colors that make possible lighting scenarios to mimic natural sunrise and sunset and help reduce the effects of jet lag. Plus, what everyone wants — mobile and WiFi networks! The latter is especially good news for Filipino travelers who need to work on a long-haul — but who are we kidding? — it’s important to document their air travel on social networks in real time.

CathayPacific14
Flight attendants roll out main course selections and desserts in business class.

On the delivery flight from Toulouse to Hong Kong, we experienced just how intuitive the design is, and how much more comfortable the A350-1000 business class is compared to Boeing’s 777-ER of the same class, which the airline will be replacing in phases. The seat, which converts into a full flat bed, is longer and doesn’t have the bumps that I felt lying down — it felt like a true bed.

Also, there is a compartment beside the seat where you can store your handbag and other stuff compared to the net pocket in the 777. When you raise the armrest a water bottle cavity reveals itself so hydration is within easy reach at all times.

As for the entertainment system, the screen is full HD with a touchscreen remote control. Trying to find figure out the device, I was prompted, “Do you want to watch movie on this screen or main screen?” It means you can have one movie playing on your PTV and another one on your handheld screen.

CathayPacific11
Journalists on the ferry flight to Hong Kong.

In the economy seats, the headrest has been redesigned with a softer, leather- overed one that’s adjustable six ways, and it feels like a pillow now. There is also a mobile phone holder for when you want to watch movies on your phone or just a place to put it while you’re charging on the USB socket, and a cup holder.  They’ve added a metal stepper on the aisle seat for you to reach the luggage stowage (the plane has a higher ceiling).

“Have you noticed that it’s quieter than on other flights? Sometimes on older planes, I can’t talk to my wife, but here that’s not a problem,” says Loo.

“It’s nine decibels quieter than the 777-ER,” Airbus’ Marisa Lucas-Ugena, who incidentally started her career at Boeing, told us the day before.

CathayPacific02
CX’s A350-1000, which took off from Airbus’ runway in Toulouse on June 19, starts a new generation of modern and clean-fuel aircraft for the airline’s fleet (the plane uses 10 percent biofuel mixed with jet fuel)

According to Airbus, “the air management systems help passengers to enjoy a more relaxing flight. Total cabin air is renewed every two to three minutes in a draft-free environment at the optimum temperature and with 20 percent more fresh air. In addition the A350 offers the unique possibility to install an active humidification system in business and first class to reproduce a private jet flying experience.”

Lucas-Ugena adds, “There are features on this aircraft that you cannot see but you can feel. And on a long-haul flight, you will feel better when you land.”

* * *

Cathay Pacific flies from Manila to Hong Kong seven times a day to connect you to any of CX’s 206 destinations in 52 countries; 12 times a week from Cebu, and four times a week from Clark on Cathay Dragon. Starting in October, Cathay Dragon will have four times a week direct flights from Davao City to Hong Kong.  Call the global center at +180014411011 for Smart/PLDT, +180087395117 for Globe. Log on to www.cathaypacific.com.

CathayPacific16
Waiting for our flight back to Manila at Cathay Pacific’s business class lounge The Pier. What a treat to have a shower and a hot meal after a long flight!

Singapore Airlines redesigns luxury in its A380 fleet

SIA01_findingmyway.net
Singapore Airlines’ new A380 First Class Suites are like hotel rooms. When the partition wall is lowered, the first two rows on the same side of the cabin become a 100-square-foot suite with a double bed.  Photos by Singapore Airlines

Ten years after Singapore Airlines (SIA) became the first airline to take delivery of and fly the Airbus A380 in 2007, it unveiled a major interior redesign in Singapore recently.

The aircraft itself hasn’t changed but the reconfigured interior is nothing short of spectacular — it’s like a whole new Airbus model with even more luxurious fittings that SIA is known for.

Having seen the very first A380 in its last stages of assembly in Toulouse, France in 2007, it was interesting to me how it has evolved from what was already a premier product a decade ago.

SIA02_findingmyway.net
First Class leather seats are by Poltrona Frau, soft furnishings by Lalique, and dinnerware by Wedgewood. .

The kind of fanfare and excitement surrounding the A380 a decade ago and the reconfigured aircraft two weeks ago are similar but in a different way.

Back then, Airbus people told me stories of how the whole town of Toulouse would come out and line the streets each time a truck carrying an aircraft part (the parts were huge!) would make its way to the Airbus plant. Last week, it was a global affair as Singapore Airlines introduced the new cabin products to media from all over the world at Suntec Center.

The layout of the new A380 has the First and Businesses Classes on the upper deck of the aircraft (they were in  the lower deck previously); the lower deck has Premium Economy in front and Economy Class in the main cabin.

Singapore Airlines is investing US$850 million in its A380 fleet. The first of five new ones will start flying on Dec. 18 to Sydney as its first route, while the 14 existing ones will be retrofitted starting in late 2018 and are targeted for completion in 2020.

The piece de resistance of the redesign is the First Class Suites, measuring 50 square feet each. The Suites also feature double beds for couples in a “room” that measures 100 square feet. The carrier has been offering double beds since they began flying the A380 but the new suites are swankier than ever before.

SIA13_findingmyway.net
The makeup area in the First Class lavatory.
SIA10_findingmyway.net
In SIA’s focus groups, women passengers said they wanted more stowage space for their things, including their makeup bags, jewelry and amenity kits.

“Our original Suites were the first to offer double beds in the sky and they are still regarded as the ultimate in premium travel,” SIA chief executive officer Goh Choon Phong says. “Not only are we retaining that feature, but now the beds are even more plush and comfortable than before.”

In a one-one configuration in First Class, two single suites (the first two rows on the same side of the cabin) are converted into a couple’s suite. When the sliding privacy partition is lowered, the two single beds become one with a leather seat on either side.

Now in a subtle gray palette, the suites offer a bespoke experience drawn from years of talking with SIA’s passengers. When the bed is stowed into a diving wall, a passenger can accommodate a guest to sit on a folding-style ottoman for dinner or to watch movies on the 32-inch HD TV.

SIA05_findingmyway.net
Singapore Airlines’ menu is created by a panel of international chefs.
SIA11_findingmyway.net
Lobster thermidor and fave Singaporean noodle soup laksa in First Class.

The new suites were designed by the Paris-based Pierrejean Design Studio, which specializes in luxury yachts and aircraft, and manufactured by Zodiac Seats UK.

Design office manager Jacques Pierrejean says, “The idea from the beginning was to give passengers a room, not only a seat. It’s very comfortable; if I want to have dinner, I can do that from my seat with the TV in front of me, and if I want to sleep I move to the bed.”

The firm had a team of 10 designers working with Singapore Airlines starting four years ago. “To do such work, you not only have to imagine the concept but to feel it.” And there were women on the team, too, so details such as where to stow your handbag and makeup bag, a mirror and other things were thoughtfully reconfigured.

The amenity kit is by Lalique, so are the soft furnishings like bed sheets and duvet, slippers and pajamas; the seats are upholstered in leather by Italian furniture company Poltrona Frau; and the bone china dinnerware is by English company Wedgewood.

SIA03_findingmyway.net
In a one-two-one configuration, the middle seats in Business Class can be converted into a double bed.

Goh Choon Phong adds that the new cabin offerings are a product of years of research and focus groups that SIA conducted with its passengers.

What do they want when flying? Their answers were unequivocal: A bespoke, luxurious personal space (the theme of the launch was “Space made personal, experience the difference”). Goh said they  don’t have any plans of installing showers or a bar in their future A380s because that wasn’t a priority for their passengers.

Designer Jacques Pierrejean says, “Singapore Airlines for us is at the top of the market now and I think it will be the benchmark for the next decade.”

The new Business Class cabin was designed by JPA Design of the UK and manufactured for Singapore Airlines by JAMCO Corporation of Japan. Like First Class, it features classy leather seats by Poltrona Frau in addition to lightweight carbon composite materials.

SIA04_findingmyway.net
Seats in Business Class are arranged in a forward-facing, one-two-one configuration, which gives all passengers direct access to the aisle.

Unlike the old A380 Business Class seat, which a flight attendant had to make into a flat bed for the passenger by pulling a lever, this new seat has buttons for the passenger to take full control of.

They may also stretch out fully in a “sun-deck” position to watch movies on the 18-inch high definition touch-screen monitor.

A larger back shell on every seat creates a cocoon-like feel for more privacy while the center divider can be fully lowered to form double beds, making the two center seats  ideal for couples or families.

Seats in the Business Class cabin are arranged in a forward-facing, one-two-one configuration, which offers all customers direct access to the aisle.

SIA06_findingmyway.net
Business Class meal

Other features include a business panel equipped with USB ports and in-seat power, reading lights with adjustable brightness level, mood lighting, enlarged dining table designed for flexibility in dining positions, as well as stowage space for personal amenities with a thoughtful design that puts everything within easy reach.

Premium Economy Class — designed by JPA Design and manufactured by ZIM Flugsitz GmbH — has also changed its color scheme. Its leather seats are now in gray and there’s more space in the magazine compartment in front of you to slip in your laptop. It has a calf-rest and foot-bar for every seat, individual in-seat power supply, two USB ports, personal in-seat reading light and cocktail table.

Each seat is 19.5-inch wide with an eight-inch recline and seat pitch of 38 inches. Customers have an enhanced in-flight entertainment experience with active noise-cancelling headphones and a 13.3-inch full HD monitor.

SIA07_findingmyway.net
Premium Economy Class — designed by JPA Design — has changed its color palette to gray and orange.

In Economy Class, Recaro designed and built the new seats, offering greater comfort. “Leveraging on advanced technology and ergonomics, seats offer more legroom and back support, with a six-way adjustable headrest with foldable wings. The Economy Class seat also features a more contemporary fabric seat cover design.”

An 11.1-inch touch-screen monitor eliminates the need for handsets to indulge in KrisWorld, Singapore Airlines’ award-winning in-flight entertainment system.

The new A380 configuration will carry up to 471 customers in four classes of travel, with six Suites, 78 Business Class seats, 44 Premium Economy Class seats and 343 Economy Class seats.

SIA14_findingmyway.net
Premium Economy seats have a calf rest and foot bar, in-seat power supply, two USB ports, personal in-seat reading light and cocktail table. They’re 19.5-inch wide with an eight-inch recline and seat pitch of 38 inches.

* * *

On every flight, regardless of cabin class, two things that passengers often praise (or complain about) are the carrier’s entertainment system and food.

Singapore Airlines is introducing an industry first called myKrisWorld, a feature that allows you to bookmark and resume content, and save preferences for your next flight when you input your KrisFlyer membership number.

If you’re flying, say, Manila to Paris, and you begin watching a movie in Manila and before you finish it you’ve land in Singapore for a layover, you can resume your movie when you board your next flight, from Singapore to Paris.

With the SingaporAir mobile app, you can also choose your inflight entertainment prior to your flight and transfer your selections to myKrisFlyer when you’re onboard.

Isn’t that amazing?

SIA08_findingmyway.net
With the new myKrisWorld, you can bookmark and resume content for your next flight when you input your KrisFlyer membership number.

As for food, SIA has always been known for serving good food in all classes thanks to an international culinary panel composed of chefs from all over the world.

With its Book the Cook service, you can select your main course ahead of your flight from Singapore. From Singaporean fare like chicken rice and laksa in Economy to more gourmet selections in the higher classes while enjoying a glass of Dom Perignon in your suite, SIA cuisine is a world away from “airplane food.”

“The significant investment that we are making with the introduction of new cabin products demonstrates our commitment to continued investment in products and services, our long-term approach to ensure we retain our leadership position,” said Goh Choon Phong.

SIA09_findingmyway.net
In Economy Class, Recaro designed and built the new seats, offering better comfort with the new six-way adjustable headrest.

* * *

Singapore Airlines flies four times a day from Manila. Its regional wing SilkAir flies 12 times a week from Cebu, nine times a week from Davao and three times a week from Kalibo. Visit http://www.singaporeair.com. For bookings and inquiries, visit Singapore Airlines Ticket Office at 33F LKG Tower Ayala Avenue, Makati City or call SIA Manila reservations at 756-8888.

Singapore Airlines’ A380s currently fly to Auckland, Beijing, Frankfurt, Hong Kong, London, Melbourne, Mumbai, New Delhi, New York, Paris, Shanghai, Sydney, and Zurich.

SIA06_findingmyway.net
Singapore’s famous chicken rice meal in Economy Class.